IT Support Experience
Escalation technician for MSP(s) that supports, and implements, a variety of modern technologies. This ranges from VoIP installation and support, servers, Active Directory management, and virtual environments.
Website Design
Years of experience with a multitude of different web standards and tools. Along with development, experience with SEO and PPC tools and analytic tracking to monitor web traffic and ad results.
Senior Escalation
Formulating policies and strategic plans for future growth, and managing daily operations of personnel, purchasing, administration, public events, corporate meetings, and other departments.
Managed Service Provider (MSP) Tools
RMM Experience: Ninja, SolarWinds, MAX RMM, Naverisk, Kaseya, Syncro, and SimpleHelp
PSA Experience: ConnectWise, Naverisk, MSP Manager, Fresh Service, Accelo, Syncro, SolarWinds, Autotask, Halo
Accounting/Billing Platform Experience: QuickBooks, Xero, Benji Pays, and Invoices Sherpa
Compliance: CMMC, HIPAA, NIST management and audit tracking
Website Design Tools
eCommerce: Authorize.net, PayPal, Square Space
Languages: XHTML, XML, PHP, JavaScript (jqueary), SQL
Platforms/Hosting: GoDaddy, BlueHost, Host Gator, Apache, WordPress, Vesta, XAMMP
Michael K. Bishop
I consider myself a dedicated professional who genuinely enjoys collaborating with others. I am goal-oriented, driven, and passionate about continuous growth, both personally and professionally. At this stage of my career, I am enthusiastic about the opportunities technology provides to learn, adapt, and solve new challenges every day. One of the reasons I enjoy working in the IT field is that it is constantly evolving, requiring a commitment to lifelong learning and innovation.
While I take great pride in my career, I also value maintaining a healthy balance between work and personal interests. Over the years, I have cultivated a wide range of hobbies that keep me engaged and challenged. My interests range from participating in social and community events to 3D printing and design, where I enjoy working with technologies such as Bambu Lab, Robo R2, and XYZ printers.
I also enjoy hands-on projects around my home, including maintenance, improvements, and landscaping. These activities are far more than chores to me—they are opportunities to create, build, and take pride in my surroundings. I value being part of a community that looks its best, and I enjoy contributing to that through my own efforts and attention to detail.
Certifications
Microsoft Office 365 Identities and Requirements 70-346 (MCP) 2024
Microsoft 365 Fundamentals (MS-900) (Download Cert)
Other
- Google Ads Search Certification (View)
- Microsoft AEP
- Google CSP Sales
- Azure AI (View)
- Microsoft Learning Profile (View)
Certificate (click to download)
Project Management Certificate (Cornell University)
Certified Associate in Project Management (CAPM)
In Progress
Project Management (PMP) In Progress
Microsoft 365 Cloud Expert
Expert level experience with Office 365/Microsoft cloud based tools and solutions. This includes full Office 365 Exchange migration(s), Azure AD services, and full support of most of the Microsoft Cloud applications. Also the development of custom SharePoint internal sites for a multitude of departments and provided training for the client staff. This includes related tools such as Yammer, Skype for Business, OneDrive for Business, and others.
Volunteering
Mapping for Humanity: Using Digital Mapping to Better the World, April 2019 Teaching Assistant
Make a Website Using WordPress: June 2019 and 2023 Teaching Assistant
Podcasting Workshop: February 2020 Teaching Assistant
TechGirlz is a nonprofit organization dedicated to reducing the gender gap in technology occupations, by focusing on girls at the crucial middle school age. We offer free workshops to get girls interested in different kinds of technology, show them varied career options, and connect them with professionals in technology fields.
More: https://www.techgirlz.org/
Career Fair Round Table: November 2019 Professional
Apex DECA helps to prepare it's members to be critical thinkers, engaging presenters, and top notch leaders who are ready to make an impact on any level within their communities and organizations.
More: https://www.deca.org
Client Advisory Board: November 2020 - 2021
NinjaRMM provides intuitive endpoint management software to managed service providers (MSPs) and IT professionals with an exceptional user experience and all the support you need to deliver fast and effective IT management.
Non-technical Related
Wake County Public School System
- Middle School Mathematics Teacher (advanced and standard classes).
